Free shipping on every order Hard-to-find parts a specialty (916) 234-6499

Shipping Policy

Draft – pending legal review
Last updated October 21, 2025 Effective October 21, 2025
In short

We offer free shipping on all items. Shipping times are estimates only – delays can happen due to carrier issues, weather or other factors outside our control.

Draft – pending legal review. This document reflects our current policies but has not yet completed legal review. The final wording may change. Questions? Contact us.

Free shipping on every order

We offer free shipping on all items. There is no minimum order value and no separate shipping charge added at checkout.

  • Free shipping on all products
  • No order minimum
  • Applies to every item in your cart

Shipping times are estimates

Any shipping or delivery time we provide is an estimate only and is not guaranteed. Actual delivery dates may vary.

Delays may occur due to carrier issues, weather, high order volume or other factors outside of our control. We appreciate your patience if your delivery takes longer than estimated.

Tracking your order

Once your order ships, we will provide tracking information so you can follow its progress with the carrier.

Questions about a shipment? A pool pro can look into it – call (916) 234-6499 or email support@dcpoolsupply.com.

Damaged or lost shipments

Risk of loss transfers to you when the carrier takes possession of your order. If a shipment arrives damaged or goes missing in transit, please file a claim with the carrier and contact us so we can help.

See our Return & Refund Policy for more on damaged items and refunds.

Questions about this policy?

A real DC pool pro can help – free with every order.

Talk to a pool pro